FAQs
Frequently Asked Question
After five years of operation and a commitment to providing the greatest customer service, here are some of the most common questions we receive from our followers and customers.
Are your items legit ?
All our items undergo a serious authentication process, which we can guarantee you that the items you receive from us are 100% authentic and legit.
How does partial payment work ?
Partial payment functions as a deposit to secure your items. You have the option to either pay in full or make a partial payment to reserve your items. However, please be aware that your items will only be shipped once the full payment has been made. It’s important to note that partial payments are non-refundable. If you choose to cancel your order, the partial payment will be forfeited and will not be refunded.
What payment methods do you accept?
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What if I am interested in something that is not listed on our website ?
If you’re interested in something that isn’t listed on our website, don’t worry! We offer a sourcing service at no additional cost to you. Simply provide us with a picture and the size specifications of the product you’re looking for, and we’ll promptly source it for you. Once we’ve located the item, we’ll provide you with a price quote. Our goal is to make sure you get exactly what you’re looking for, even if it’s not currently available on our site. Just reach out to our customer support team with your request, and we’ll take care of the rest.
I have a question regarding a product, how can I contact you ?
If you have any questions regarding a product or need assistance, you can contact us through the following channels:
Whatsapp: +60107879322
Email: customersupport@hypedxdasneakers.com.my
Instagram: @hypedxdasneakers or @hypedxda.my
We’re here to help and will respond to your inquiries as promptly as possible.